Summary of “The Network Uber Drivers Built”

As a technology ethnographer, writer, and researcher, I’ve joined driver forums, interviewed over 100 drivers, and made observations with over 400 drivers on the road across 25 cities in the U.S. and Canada.
Passengers were being charged a higher fare than drivers were being paid, in a controversial pricing scheme that Uber calls “up-front pricing”: The company charges riders when they book a ride by guessing what a trip will cost, but it calculates a driver’s pay based on the actual miles and minutes they drive.
Recently, Uber added a feature for drivers to give Uber feedback at any time in the app.
A screenshot from one of the drivers participating in the experiment-showing how Uber was charging select drivers to work at a premium through a promotional Halloween offer-became visible to non-study participants across the country, thanks to several forums.
Some cautioned other drivers not to fall for it, as though it was a trick for Uber to profit directly from drivers, or even a type of spam.
As a steady stream of articles about Uber and occasionally Lyft circulate among drivers on forums, that reporting flows to drivers outside of forums, too.
Kofi, an Uber and Lyft driver I interviewed in Washington, D.C., was appalled when he learned first from the media last month-rather than directly from his employer-that hackers had gained access to his personal data and that of 57 million Uber drivers and passengers from around the world last year, such as their names, email addresses, and mobile phone numbers.
In Montréal, Québec, where Uber drivers operated illegally before ride-hail work became legal, drivers showed me the Zello chats they used to update each other on the whereabouts of the transportation police, or hostile cab drivers in the legitimate workforce who tried to intimidate or even attack them.

The orginal article.