Summary of “When Solving Problems, Think About What You Could Do, Not What You Should Do”

Palmieri turned to the younger boy and asked, “What would you like to have?” He answered: “Pizza!”.
A taxi showed up not long after with the pizza, and Palmieri delivered it to the table.
As Palmieri told me, “It simply took a change of course, and one pizza.”
We’ve all had colleagues who annoy us or deviate from the script with no heads-up, causing conflict or wasting time: jerks and show-offs who seem to be difficult for no good reason and people who break rules just for the sake of it and make others worse off in the process.
Sully had 155 people on board and very little time to find a place to land in a city of tall buildings.
Another problem people have with rebels at work is the conflict that sometimes results.
Some tension is a positive thing, because it can help get people to move past should to could.
We then asked another group of people to evaluate all the products the three groups created on their originality.

The orginal article.