Summary of “Why being grumpy at work is good for you”

I grew up, like so many junior employees, understanding that the way to get and keep a good job was through hard work and unflappable politeness.
“The argument for promoting happiness at work has always been primarily about productivity,” he notes.
“People who focus on being happy actually, over time, become less happy.” Depending on where you work, efforts to boost morale could include everything from offering office employees free ice cream on Fridays to instructing baristas to fake cheerfulness during their early-morning shifts.
Even the more sophisticated and well-intentioned efforts-like providing technology so workers can work from home easily-can dissolve the important distinctions between work and private life.
Dieter Zapf, the chairman of the work and organizational psychology department at the University of Frankfurt am Main, has conducted thousands of interviews of customer-service workers forced to hide their true emotions from customers.
A study published in 2011 in the Academy of Management Journal concluded that faking a smile at work can worsen your mood and cause you to withdraw from your work.
All workers benefit when their emotional well-being is not being dictated by corporate overlords or being manipulated for company gain.
Like Melissa Sloan, Mears is quick to point out that the burden of emotional labor tends to be shouldered more heavily by people in the working class: “Professional women can probably pull off being grumpy a lot more easily than service working women-part of that is the class privilege of being in the professions.”

The orginal article.